If, for any reason, you wish to change or cancel your order you can do so by making contact during office hours Monday to Saturday 9.30am to 5.00pm call 01371 811102 or email: Please give 48 hours notice before the requested delivery date.

In respect of non perishable goods you may cancel your order 72 hours after you have received confirmation of your order.

We regret that you may not cancel an order for perishable products once your order has been dispatched.

Due to the bespoke, perishable nature of our products, we are unable to refund or offer replacement products for orders which you fail to collect.

In the unlikely event that there is a problem with any of our deliveries or collections upon receipt and within 24 hours of notification directly to our shop we will do our utmost to remedy the situation by replacing or agreeing a way forward to resolve any issues within reason. Leaving a bouquet of flowers in your car in the scorching sun for 48 hours, likewise microwaving your flowers will kill them through no fault of Cherry Picked Flowers.